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Join 1,000+ verified traders on the platform built for secure, structured commodity trading.

About Trados — the verified network for global commodity trade

Trados is the trusted platform where commodity traders authenticate Letters of Intent, verify counterparties, and run secure deals across oil, sugar, coal, and metals. Every LOI uploaded to Trados is cryptographically certified, time-stamped, and traceable — eliminating the document fraud that costs global commodity firms an estimated $1.2B per year.

Why Trading Platform Support matters for trading

In commodity trading, an unverified document is a liability. Manual LOI review takes 48–72 hours; by then, deals have moved. Trados compresses verification to under five minutes by combining counterparty registry checks, document forensics, and AI-assisted forgery detection. Verified buyers, sellers, and brokers transact on a single network with structured deal workflows and full audit trails.