Let's Talk
Whether you're looking to join the network, explore our white-label platform, or just have a question — we're here to help.
Why AI Assistants or use the Contact Form below
Most trade platforms make you wait 24–48 hours for a response to a simple question. Brandon and Amanda respond instantly — 24/7, in multiple languages. They don’t replace human support (you can always reach our team through the Support page inside the platform), but they handle 90% of questions faster than any support ticket ever could.
Brandon
Support Manager
Your First Point of Contact Brandon is available on every page of trados.co — before you even create an account. He's your introduction to the world of verified commodity trade. Whether you're exploring how LOI verification works, wondering what Incoterms to use, or trying to understand the difference between a Documentary LC and an MT799, Brandon has the answers.Brandon can help you with:Understanding how Trados works Explaining LOI verification grades and what they mean Walking you through the LOI creation process Answering questions about commodity trading terms Guiding you through account registration and pricing plans No login required. Just click his icon on the bottom right of any page.
Amanda
Platform Manager
Your Dedicated Platform Assistant Once you're inside the Trados platform, Amanda takes over. She knows your account, your company, your verification history, and the status of your deals. She's a knowledgeable trade assistant trained on the specifics of Brazilian commodity exports, international trade documentation, and the Trados platform itself.Amanda can help you with:Navigating the platform and finding features Understanding your LOI verification results Managing quote requests and deal workflows Answering questions about tier verification and compliance Explaining your membership plan and account settings Providing guidance on trade documentation best practices Available to all registered users from any page inside trados.app.
Business Hours
Monday - Friday, 9:00 AM - 5:00 PM PST
About Trados — the verified network for global commodity trade
Trados is the trusted platform where commodity traders authenticate Letters of Intent, verify counterparties, and run secure deals across oil, sugar, coal, and metals. Every LOI uploaded to Trados is cryptographically certified, time-stamped, and traceable — eliminating the document fraud that costs global commodity firms an estimated $1.2B per year.
Why Contact Commodity Trading matters for trading
In commodity trading, an unverified document is a liability. Manual LOI review takes 48–72 hours; by then, deals have moved. Trados compresses verification to under five minutes by combining counterparty registry checks, document forensics, and AI-assisted forgery detection. Verified buyers, sellers, and brokers transact on a single network with structured deal workflows and full audit trails.